Tuesday, May 21, 2013

Apple Online Help - Apple Discussions

Here is the link for Apple product users who experience problems with their devices. It is helpful to undersand a few things before clicking on this link.

- There is probably no unique situation you are dealing with that hasn't been answered before in these online forums.
- There are people who are helpful and know what they are talking about and there are more people who do not. Make sure the people who seem to have advice or answers have been well rated under their user names. This is determined by their "Level" So a Level 1 person often doesn't have the clout or understanding that a Level 7 person would have. In other words, consider the source.
- Also consider advice and answers based on how follow up comments or entries. When you see things like "You are the BEST!" and "You ARE a Genius!" this means often that it could be very helpful advice.
- When you search for issues, try to remove as many extraneous words from the search as possible. For instance: a problem where your imac is not starting and gives you an error on the screen "no system volume found", you will want to search for "no system volume found"; a problem where you can not turn on TimeMachine you can search for 'timemachine not working' or 'timemachine will not start'  Both of these will give you different results.

Here is the link:
Apple Discussions